Cancellation and Refund Policy

1. What this policy covers

This policy applies to every service booked with Maxx Relocation: household shifting, office relocation, car and bike transport, international moves, warehousing and storage, packing and loading, and goods transport. It works together with our Terms and Conditions.

2. Quotes are free

Asking for a quote is free, and it does not commit you to booking with us. If you decide not to book, there is nothing to cancel.

3. Cancellation terms and charges

Your written quotation comes first. The cancellation terms, any charges and the payment schedule for your move are stated in your written quotation.

Please read them before you accept the quotation or pay anything, and ask us if any part is unclear.

4. How to cancel or change your date

1. Call us on +91-9599701278 or +91-9729971204 as early as you can.
2. Then confirm it in writing, by email to maxxrelocation@gmail.com or on WhatsApp, with your name, the move date and the phone number you booked with.

The written message gives you and us a dated record of when you told us. Office hours are Mon–Sat, 8 am–9 pm · Sunday closed; outside them, send the email or WhatsApp message first and call us when we open.

If you would rather move the date than cancel, tell us the new date you have in mind and we will check what we can do.

5. How you pay us

You can pay by bank transfer to our ICICI Bank account, or by UPI (PhonePe or Google Pay). The details are on our contact page.

• Your quotation states whether an advance is needed, how much, and when the balance is due.
• Agree the amount and the stage of payment with us before you send anything, and confirm our payment details with the office by phone.
• Keep the payment screenshot or bank reference until the move is complete. It helps us trace your payment, including for any refund.

6. Refunds

Where a refund is due, it goes back to the original payment method: the bank account or UPI account the payment came from.

If a refund has not reached you, call us with your payment reference.

7. If we have to cancel

If we have to cancel your move, we will tell you as soon as we can and offer another date. If you do not want another date, any money due back to you is refunded as described under Refunds.

Delays caused by events outside our control, such as severe weather, road closures or government orders, are covered in our Terms and Conditions.

8. Storage bookings

Storage is charged for the period agreed in your quotation. If your plans change, talk to us about the storage period.

9. Damage and loss claims

Damage or loss during a move is not a cancellation. How to report it is explained under Checking your goods and reporting damage in our Terms and Conditions.